Users are entitled to a full refund under specific conditions outlined in our policy. Firstly, if a user decides to cancel a booking before it is processed, a full refund will be issued. Similarly, if the owner of the service cancels the booking before starting the work, the user will also receive a full refund.

For instance, if you book a service appointment through one of our apps for a future date but decide to cancel it an hour later (and the service provider has not yet confirmed or processed your booking), you are eligible for a full refund. Similarly, if the service provider must cancel the appointment before confirming or beginning the work due to unforeseen circumstances, you will receive your payment back in full.

Additionally, our policy covers situations where a user may have paid more than necessary. If a project or service is completed earlier than anticipated, or if you decide to terminate a service before the agreed-upon time, the refund will be prorated based on the remaining unused time. For example, if you hire a consultant for a four-hour session and the work is completed in three hours, you are entitled to a refund for the unused one hour. The refund amount will be calculated based on the hourly rate agreed upon at the time of booking.

Our goal is to maintain transparency and fairness in all transactions, ensuring that you only pay for the services you receive.

At CRUXIN, we understand that your business needs may evolve, and we strive to accommodate such changes with a flexible cancellation and refund policy for our Pro and Premium plans. When you subscribe to our Pro Plan, and decide to cancel your subscription, the refund will be calculated based on the number of months you have used the service. For example, if you subscribed to a 12-month plan and decide to cancel after 4 months of use, you will be refunded for the remaining 8 months.

Our Premium Plan includes a unique feature—a 7-day trial period during which you can explore all the functionalities without risk. If you choose to cancel your Premium Plan subscription within this trial period, you are entitled to a full refund, no questions asked. Beyond this trial period, similar to the Pro Plan, refunds for cancellations of the Premium Plan will also be based on the number of months used. For instance, if you are 6 months into a yearly subscription when you cancel, you will receive a refund for the remaining 6 months.

This policy ensures that you only pay for the time you use our services, providing flexibility and fairness to accommodate the dynamic nature of business operations.

As UNITRICS is a free application provided by Cruxule Solutions Private Limited, there are no fees involved and thus, no refunds are applicable. While you can enjoy using the app without any financial commitments, your insights and feedback are invaluable to us. We continuously strive to enhance UNITRICS and tailor it to better meet your needs.

Should you have any suggestions or encounter any issues, please do not hesitate to reach out to us. Your feedback can be sent directly to our dedicated support team at support@cruxule.com.

We are committed to improving the application’s functionality and your overall user experience based on the valuable input we receive from users like you.